Reseller Terms & Conditions

1. Who these terms apply to

These terms govern the supply of digital gift cards (eGift vouchers) by iTey Store (“iTey”, “we”, “us”) to a reseller (“you”) — any business or individual we accept to buy gift cards for the purpose of reselling them. They apply in addition to our general Gift Card Terms & Conditions. Placing a reseller order means you accept these terms.

2. Reseller status

• •Being a reseller does not create a partnership, franchise, agency or employment relationship. You buy and sell as an independent business, on your own account and at your own risk.
• •You may not describe yourself as an official agent, representative or distributor of iTey or of any card brand (Apple, Sony/PlayStation, Microsoft/Xbox, Valve/Steam, Razer, Google, and others).
• •You may not use the iTey name, logo, or any card brand's name or logo in a way that implies an official partnership, without our prior written permission.

3. Reseller pricing

• •Reseller pricing is quoted to you individually and is confidential. It depends on the cards and on the volume you buy, and may change at any time.
• •A quote is not a guarantee of future pricing. The price that applies is the one confirmed at the time you place and pay for an order.
• •You set your own resale prices to your own customers. We do not set, control or guarantee your resale margins.

4. Orders & payment

• •Payment is in full and upfront, by M-Pesa or bank transfer, in Kenyan Shillings. We do not offer credit, instalments or “pay later” terms.
• •An order is confirmed only once we have received cleared payment. We may decline, limit, delay or cancel any order at our discretion — for example where stock is unavailable or where we suspect fraud.
• •You are responsible for giving correct order and delivery details, including a correct email address.

5. Delivery

• •Codes are delivered digitally, by email, usually within seconds of confirmed payment (some brands, such as Apple, can take a little longer).
• •Once a code has been delivered to you, it is your responsibility to store it securely and to deliver it safely to your own customer. We are not responsible for codes lost, leaked or misused after delivery.

6. Genuineness & faulty codes

• •Every code we supply is genuine and sourced through licensed wholesale channels.
• •If a code is faulty or invalid, you must report it to us promptly and while it is still unused — within 48 hours of delivery — with the code and proof of the error, so we can investigate with our supplier.
• •Where a code is confirmed faulty and unused, we will replace it or refund its value. A code that has already been redeemed, partially used, or shared cannot be replaced or refunded.

7. No cancellation or refund once delivered

• •Gift card codes are non-refundable, non-exchangeable and cannot be cancelled once delivered, except where a code is confirmed faulty and unused under section 6. This matches how gift cards work everywhere — a delivered code cannot be “un-sent”.

8. Region & brand rules

• •Many cards are region-specific and must be redeemed on an account set to the matching region (for example a US card on a US account). Choosing the wrong region is not a fault of the code.
• •You and your customers must comply with each brand's own terms of use. iTey is not responsible for brand-side issues such as account bans, region blocks, or changes a brand makes to its programme.

9. Your responsibilities

• •Comply with all applicable Kenyan laws, including consumer, tax and anti-money-laundering laws, and account for your own taxes.
• •Sell only to genuine customers and never use the cards, or allow them to be used, for fraud, money laundering, or any unlawful purpose.
• •Handle your own customers, including their questions, disputes and refunds. Your customers are your responsibility, not iTey's.

10. Suspension & ending the relationship

We may pause or end your reseller access at any time, with or without notice, including where we suspect fraud, chargebacks, misuse of the cards, or any breach of these terms. You may stop ordering at any time.

11. Liability

To the fullest extent allowed by law, iTey's total liability for any issue with a code is limited to the value of that specific code. We are not liable for your business losses, loss of profit, your customers' losses, or any indirect or consequential loss arising from your resale activity.

12. Changes & governing law

We may update these terms from time to time; the version on this page applies to each order, and continuing to order means you accept the current terms. These terms are governed by the laws of Kenya.